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Rockin’ Rider will replace products or parts with defects in materials or workmanship for 90 days from the date of purchase.  Repair or replacement is available only to the original purchaser of the product and requires a copy of the sales receipt.  Products are disqualified if they have been damaged by accident, unreasonable use, immersion in water, neglect, abuse, battery leakage, or causes unrelated to defects in materials or workmanship. 

For help with assembly or other technical questions, please view our Support page and Frequently Asked Questions.  If you don’t find what you need there, or for any other inquiries, please contact us using the form below.

We are open weekdays from 9:00am – 5:00pm Central time.

    Your Name (required)

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    Daytime Phone (required)

    Shipping Address (required)

    Product Name (required)

    Product Color (Pony Body & Base)

    Lot Number Code (required) Please click Here to Find your Code

    Subject (required)

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    If possible, please attach pictures of the toy and a copy of the sales receipt. Please note each upload is limited to 3mb.